Your privacy is important to us. This Privacy Policy explains what personal data 365cuci collects, why we collect it, how we use and protect it, and what rights you have over your information. Please read this document carefully before using our platform.
These highlights summarise our core privacy principles. They do not replace the full policy below — please read the complete document for the definitive statement of your rights and our obligations.
This Privacy Policy (hereinafter referred to as "this Policy" or "the Policy") is issued by 365cuci (hereinafter referred to as "365cuci", "we", "us", or "our") and applies to all personal data collected, processed, stored, or otherwise handled by 365cuci in connection with the operation of the website at https://365cuci.cam and all associated services, games, promotions, customer support functions, and payment processing activities (collectively, "the Platform" or "our Services").
365cuci respects the privacy of every person who uses our Platform. We are committed to handling your personal data responsibly, transparently, and in compliance with the data protection requirements imposed by our international operating licence and applicable best practices in the online gaming industry.
By registering an account on 365cuci, accessing our Platform, or otherwise engaging with our Services, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. This Policy should be read together with our Terms & Conditions and our Responsible Gambling Policy.
For the purposes of this Privacy Policy, the following terms have the meanings set out below:
365cuci collects Personal Data from you in the following circumstances and categories:
When you register an account, complete KYC verification, contact our support team, or participate in promotions, you may provide us with:
When you access and use the Platform, we automatically collect certain technical and behavioural data, including:
| Data Category | Examples | Collection Method |
|---|---|---|
| Identity Data | Full name, date of birth, MyKad number | Registration & KYC forms |
| Contact Data | Email address, phone number, city | Registration form |
| Financial Data | E-wallet ID, bank account, crypto address | Deposit / withdrawal transactions |
| KYC Documents | Passport scan, utility bill, selfie with ID | Uploaded via secure KYC portal |
| Technical Data | IP address, device type, browser | Automatic — server logs & cookies |
| Usage Data | Game history, session duration, bets placed | Automatic — platform activity logs |
365cuci processes your Personal Data on the following legal bases:
365cuci uses the Personal Data we collect for the following purposes:
To register and maintain your account, verify your identity and age (21+ requirement), process deposits and withdrawals in Malaysian Ringgit (MYR) via your chosen payment method, and provide access to the games and services on our Platform.
To fulfil our obligations under our international gaming licence, including KYC verification, anti-money-laundering (AML) screening, responsible gambling programme administration, and audit record-keeping.
To detect, investigate, and prevent fraudulent activity, unauthorised account access, multi-accounting, bonus abuse, and other conduct that violates our Terms and Conditions or applicable law.
To respond to your enquiries, handle complaints, process account change requests, and provide assistance in English, Bahasa Melayu, or Mandarin via our live chat and email support channels.
To analyse aggregate usage patterns (not individual profiling) in order to improve platform performance, game selection, payment flow usability, and the overall player experience.
To identify patterns of play that may indicate problem gambling behaviour, in order to intervene proactively in line with our responsible gambling obligations, including implementing deposit limits or self-exclusion where appropriate.
365cuci does not sell, rent, or trade your Personal Data. We may share your data with the following categories of recipient only where strictly necessary:
We share relevant financial and identity data with our payment processing partners — including providers of DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong Bank, RHB Bank, and cryptocurrency payment gateways — to facilitate your deposit and withdrawal transactions. These partners are contractually bound to process your data only for the purpose of completing your payment.
We share limited technical session data with our licensed game software providers to facilitate fair game delivery and technical support. These providers do not receive your full personal profile and are contractually prohibited from using your data for any independent purpose.
We may disclose your Personal Data to our licensing authority, law enforcement agencies, or other competent authorities where we are legally required to do so — for example, in response to a court order, a fraud investigation, or a legal obligation under our gaming licence conditions. We will notify you of such disclosures where permitted to do so by law.
We engage certain third-party service providers who process Personal Data on our behalf — for example, cloud hosting infrastructure, email delivery, and identity verification technology providers. All such processors are bound by data processing agreements that restrict their use of your data to the agreed service scope.
We retain your Personal Data only for as long as is necessary for the purposes for which it was collected, or as required by our international licensing obligations. The following indicative retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years post-closure | Licensing & AML obligations |
| KYC identity documents | Duration of account + 5 years post-closure | International licence compliance |
| Transaction records | 7 years from transaction date | Financial audit requirements |
| Support correspondence | 3 years from last interaction | Dispute resolution reference |
| Technical / server logs | 12 months rolling | Security monitoring |
| Marketing consent records | Until consent is withdrawn + 1 year | Consent audit trail |
Upon the expiry of the applicable retention period, Personal Data is securely deleted or anonymised so that it can no longer be associated with any identifiable individual.
365cuci uses cookies and similar tracking technologies on our Platform. Cookies are small files stored on your device that help us recognise you, maintain your session, and understand how the Platform is used in aggregate.
We do not use third-party advertising cookies, cross-site tracking cookies, or any technology that follows your activity on websites or applications other than the 365cuci Platform itself.
You can manage or disable non-essential cookies through your browser settings. Please note that disabling strictly necessary cookies may impair your ability to log in or use the Platform normally. Your browser documentation provides guidance on how to control cookie settings for your specific browser version.
365cuci implements a range of technical and organisational measures to protect your Personal Data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security measures include:
In the event of a data security incident that is likely to result in a risk to your rights and freedoms, 365cuci will notify affected users within a reasonable timeframe and take immediate remedial action.
Subject to applicable law and our licensing obligations, you have the following rights with respect to the Personal Data that 365cuci holds about you. To exercise any of these rights, please contact our support team at the details provided in Section 15.
All rights requests will be acknowledged within 5 business days and resolved within 30 calendar days. Where a request is complex or voluminous, we may extend this period by a further 30 days with notification to you. We will not charge a fee for reasonable requests.
The 365cuci Platform is strictly restricted to persons aged 21 years and above. We do not knowingly collect Personal Data from individuals under the age of 21. Age is verified at registration and again during the KYC process.
If we become aware that we have inadvertently collected Personal Data from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Any funds deposited by underage users will be returned to the originating payment method after deducting any winnings, which will be forfeited.
As an internationally licensed online gaming platform, 365cuci operates infrastructure and engages service providers across multiple jurisdictions. As a result, your Personal Data may be transferred to, stored in, or processed in countries outside Malaysia. Such transfers are made only where:
By using our Platform, you acknowledge and accept that your Personal Data may be transferred internationally in the circumstances described above.
The 365cuci Platform does not contain links to external third-party websites. However, the Services necessarily involve interaction with certain third-party technology and payment infrastructure providers, including game software providers, payment gateways (such as those supporting Touch 'n Go eWallet, Boost, DuitNow, FPX, and cryptocurrency transactions), and cloud hosting services.
Each such third-party provider operates under its own privacy policy and terms of service. 365cuci carefully selects providers who meet appropriate data protection standards and contractually restricts their use of any Personal Data to the agreed service purpose. However, we are not responsible for the privacy practices of third-party providers operating their own independent platforms or services.
365cuci reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, regulatory requirements, or business operations. The date of the most recent revision is displayed prominently at the top of this page.
We will notify registered users of material changes to this Policy via in-platform notification or email where reasonably practicable, with a minimum of 14 days' notice before the changes take effect. For minor, non-substantive amendments, the updated Policy will simply be posted on this page with the revised date.
Your continued use of the 365cuci Platform after the effective date of any amendment constitutes your acceptance of the updated Privacy Policy. If you do not agree with the amended Policy, you must discontinue use of the Platform and may request account closure by contacting our support team.
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 365cuci handles your Personal Data, please contact our Data Protection team using the following details. We handle all privacy-related enquiries with appropriate confidentiality and seriousness.
Have a question about how we handle your data? Our support team is available 24/7 in English, Bahasa Melayu, and Mandarin — just reach out via live chat.
For players aged 21 and above only. Please gamble responsibly. Responsible Gambling